In today’s business environment, team management is facing increasingly complex challenges. Digital transformation, globalisation and the constant change in market demands require effective management adapted to the new times.

In this context, emotional intelligence (EI) has become an essential tool for team leaders and managers, especially in companies like Grupo Alsur, where the human team is the main engine of our activity.

What is Emotional Intelligence?

Emotional intelligence refers to the ability to identify, understand and manage our own emotions, as well as the emotions of others. This set of skills includes:

1. Self-awareness: knowing and understanding our own emotions.

2. Self-regulation: managing our emotions to adapt to change.

3. Motivation: using our emotions to achieve our goals, without the need for external recognition.

4. Empathy: recognising and understanding the emotions of others when interacting with them.

5. Social skills: managing interpersonal relationships effectively through active listening and assertive verbal and non-verbal communication.

Emotional Intelligence in team management

To stand out as a leader it is essential to know how to listen and communicate, as well as to recognise the needs of your team. Emotional intelligence allows us to:

1. Improve communication: effective communication is essential for the success of any team. EI helps to improve internal and external communication within the company thanks to assertive communication skills.

2.Foster a positive work environment: true leaders are able to create an atmosphere of trust and respect. This not only improves the well-being and commitment of employees, but also improves collaboration between colleagues and productivity.

3.Managing conflict: conflict is inevitable in any team. EI enables leaders to deal with them constructively, seeking solutions that benefit everyone.

4. Motivate and inspire: a leader with EI motivates his or her team, recognising their efforts and achievements, and supporting them in times of difficulty.

A real commitment: we took part in the XV CAEA 2024 Commercial Distribution Sector Conference

During these days, we discussed how emotional intelligence and artificial intelligence can complement each other in our companies, generating really positive results. It was a great opportunity for our commercial team to participate in this dialogue, learning about the best practices for integrating these technologies and emotional skills into the focus of our activity.

As we have seen, emotional intelligence is more than a complementary skill, it is a basic need to know how to manage our teams in today’s business environment. At Grupo Alsur, we strive to have it present in all aspects of our operation, ensuring that our internal and customer relations are empathetic, productive and sustainable. Attending training and events such as the CAEA Conference underlines our commitment to constant improvement and innovation in the management of people and technology.